AA #1541 Proactively Dealing w/ Difficult Conversations: Bringing Out the Best in People At Their Worst

Participants will understand how to proactively deal with the difficult conversations they often have with staff, parents and other members of the educational community. Through the introduction of the DiSC Behavioral Styles, individuals will be able to identify how they respond in stressful situations and how to predict the behavior of others. In addition, participants will learn how to develop action plans to diffuse conflicts and to restore damaged relationships. Upon completion of this course, administrators will be able to proactively train their staff to manage difficult conversations and use peer support systems to effectively integrate and sustain the strategies they have learned.

Presenter:  Dr. Susan Baker