Pace ADA paratransit services are provided within 3/4 mile of local fixed routes. Only persons who are certified by the Regional Transportation Authority as a person with a disability are eligible to use this service. Trips are provided only at the same times and within the same geographic areas as the fixed route.
Passengers call different phone numbers to reserve rides depending on where they live in the county. For the call-in phone number in your area, check the Pace ADA Paratransit Service Directory.
Pace Suburban ADA Services:
Reservations for Pace Suburban ADA services will be taken
Monday - Friday 6 am to 7pm
Saturday 8 am to 5 pm (when Sunday ADA service is available)
Sunday 8 am to 5 pm
Reservations can be made one day prior to needed service day, and trip requests can be made at any time during the reservation hours. Please check the Pace ADA Paratransit Service Directory for call-in times for your area.
Negotiating Trip Times
If the time you request is not available, the service provider has the ability to negotiate trip times. Call takers must offer you a trip within one useful hour before or after your requested time. If you have an appointment time or other commitment, please advise the call taker.
A trip is considered on time if the bus arrives within 15 minutes after the scheduled pick-up time. Also, Pace paratransit services are shared rider programs and other riders may be picked up and/or dropped off during your trip. Most trips will take longer than a direct trip. It is important that you keep these factors in mind when requesting a pick-up time.